Privacy Policy

Effective Date: January 1, 2025

Company Name: Supportive System Community

1. Introduction

At Supportive System Community, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our recharge and bill payment platform.

2. Information We Collect

a. Personal Information

Full Name
Phone Number
Email Address
Smartcard or Meter Number
Bank/payment details (only for transaction processing, not stored)

b. Usage Information

IP Address
Device Type
Browser Type
Pages visited
Date/time of access

3. How We Use Your Information

We use your information to:

Process recharges and bill payments
Verify smartcard and meter numbers
Provide customer support
Improve our services and user experience
Send service notifications or updates
Detect and prevent fraudulent activities

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share data with:

Service providers (e.g., payment gateways, API providers)
Regulatory authorities (only when legally required)
Third-party analytics tools (anonymized)

5. Cookies and Tracking

Our platform uses cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer not to share this data.

6. Data Security

We implement strong technical and organizational measures to protect your data, including encryption, SSL security, and regular audits. However, no system is 100% secure.

7. Your Rights

You have the right to:

Access your data
Request correction or deletion
Withdraw consent at any time

To exercise these rights, please contact: support@sscconnects.com

8. Retention Policy

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the new effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@sscconnects.com
Phone: +2348057945956